Good morning,

There have been a few issues over the last few weeks regarding bookings, payments etc so please find below information regarding classes/procedures.

Can you please make sure:-

If you are attending classes you book/cancel via Gymcatch.
If you are PAYG and you BOOK a class please transfer payment as soon as the booking is made via bank transfer cash is not accepted. Once payment has been made you are guaranteed your place.

Keep Fit with Paula has a brand-new timetable that now includes online fitness classes. This gives you the choice of whether you attend a face-to-face class, online or both. This means you will be able to access online workouts 365 days of the year so when the business is closed you can still workout at your convenience and even take me on holiday with you 😉😉

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KEEP FIT WITH PAULA

My commitment to you is to provide a first-class service and I have a monthly membership offering two packages or pay as you go (PAYG). You will need to book your fitness class(es) as you cannot just turn up.
 

Silver Membership £38 a month
∙  Unlimited access to all classes face to face and in my Keep Fit with Paula VIP Online Studio.
∙  Online classes are via a private Facebook group and will be live as per the Keep Fit with Paula timetable.
  The live classes are recorded so you can enjoy a workout at a time that suits you.
∙  There are pre-recorded workouts to choose from as well, including 10, 15 and 20 minute short workouts.

Bronze monthly membership £27 a month
∙  You are paying for 4 classes a month but some months you will have 5.
∙  Any class can be attended on the timetable.  It does not have to be the same class every week providing a space is available.
∙  In the event you miss a class ie holiday, sickness etc you can take a class either side of the missed class, as long as there is a space, or you can request a recorded workout accessed via YouTube.
∙  If classes are not running due to instructor holiday you can request a recorded workout accessed via YouTube.

Pay as you go £7.50
∙  You can attend any class on the timetable. Payment will be paid prior to you attending the class by bank transfer as cash is not accepted. Once you have booked a class payment needs to be made or you may lose the booking.

Membership Payment
∙  Memberships are based on a 48-week year. Closure will be one week for Xmas Thursday 23rd December 2021 and re-opening Tuesday 4th January 2022.  The remaining 3 weeks will be taken during the year and 2 weeks’ notice will be given.  Occasionally classes may not run due to sickness.
∙  Memberships will be paid via standing order through your bank and need to be set up via yourself. Please notify me when you set up your standing order so I can provide my bank details.
∙  Membership to start on the first day you attend class.
∙  If you decide to cancel the membership you will need to give a month’s notice in writing.

 Booking System - Gymcatch
∙  All class bookings are done via Gymcatch.
∙  You will not be allowed to participate in a class if you have not booked and paid for membership/PAYG prior to attendance.
∙  If you book a class and cannot attend, please cancel through Gymcatch so someone can have the space.
∙  If you cancel 24 hours before a class you can carry your session forward, after this time you will lose your session and there is no refund for PAYG.
This can be accessed via the following
1. Download the Gymcatch app
Android - https://play.google.com/store/apps/details?id=com.gymcatch.android.prod
IOS - https://apps.apple.com/gb/app/id919203926
2. Book from the Gymcatch website on your laptop, Ipad etc https://app.gymcatch.com/

From your laptop, Ipad or phone go to BOOK, it will then ask you for a Fitness Provider, type in Keep Fit with Paula and follow the instructions to schedule the class, make sure you click on the FOLLOW button to access the bookings.

Please do not panic regarding using the new booking method. If you are unsure, I am available to help/guide you through the process. I can chat to you over the phone or if you attend with a friend and they are proficient using technology they can book you onto the class(es) or a family member could do it for you.

This is a booking system ONLY not a payment system, so you do not have to provide your bank/credit card details. Payments are standing order for memberships or bank transfer for pay as you go.

PARQ
∙  All class participants need to complete and sign a Physical Activity Readiness Questionnaire.
∙  You cannot participate in a class until this has been completed.   
∙  You can complete this at the first class you attend. Please arrive 10 minutes before class.   
 

Newsletter
∙A newsletter is sent via email twice a week. Monday is information relating to Keep Fit with Paula and Friday is a tip relating to fitness, health, and wellness.
∙Your email address will be entered onto my mailing system and you will receive a link to subscribe and there is one available to unsubscribe at any time.
∙No email addresses are passed on to third party companies.

Equipment
You will need to bring your own mat and if you want to purchase your own equipment below is what you need for classes as no equipment is available for the time being. The equipment is optional.

∙ Pilates - bender ball, resistance band (long), block and a mini loop band.
∙ Yoga - if you have your own block and/ or yoga strap, bring with you
∙ All other classes - resistance band (long), mini loop band, hand weights.

If you borrow equipment, it must be returned in a satisfactory condition. A deposit of £10 is required and will be refunded when the equipment is returned. If the equipment is lost or damaged no refund will be given.

Thanks and take care Paula xx